At Sportotem , we offer a 30-day return policy.

1. Return Eligibility

Customers may request a return within 30 days of delivery.

For change-of-mind returns, items must be unused, in their original condition, and include their original packaging and accessories.

2. Change-of-Mind Returns

If you change your mind and wish to return an item, please contact us at support@sportotem.com with your order number and reason for return.

We will respond within 1–3 business days and provide return instructions, the return address.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us with your order number and photos of the issue.

Once the issue is verified, we will provide a 100% refund without requiring you to return the product.

4. Consumer Rights

This policy does not limit your rights under applicable consumer protection laws.

For assistance, contact support@sportotem.com .

At Sportotem , we are committed to providing a fair and transparent refund process.

1. Refund Eligibility

Refunds are available for eligible returns requested within 30 days of delivery.

2. Change-of-Mind Refunds

If you wish to return an item because you have changed your mind, please contact support@sportotem.com .

We will respond within 1–3 business days with return instruction.

Once the returned item is received and inspected, eligible refunds will be issued based on the actual product price paid.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us with your order number and supporting photos.

Once verified, we will issue a 100% refund of the amount paid for the affected item, without requiring a return.

4. Refund Processing

Approved refunds are generally processed within 3–5 business days to the original payment method. Additional processing time may be required by your bank or payment provider.

5. Consumer Rights & Contact

This policy does not limit your rights under applicable consumer protection laws.

For assistance, contact support@sportotem.com.

At Sportotem, we offer reliable worldwide shipping with tracking information for every order.

1. Shipping Costs

Shipping fees depend on your delivery destination, selected shipping method, and the items in your order.

All applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Ordering multiple items together may help you save on shipping fees.

2. Order Processing

Orders are typically processed within 2–4 business days, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

3. Shipping Methods & Delivery Times

We offer the following shipping options:

• Premium Shipping: Estimated transit time of 5–12 business days.

• Standard Shipping: Estimated transit time of 7–15 business days.

Shipping availability and costs are displayed at checkout.

4. Worldwide Shipping

We ship internationally. Available delivery destinations and shipping options are confirmed at checkout.

5. Order Tracking & Delivery Issues

Once your order ships, we will provide a tracking number so you can monitor its progress.

If your package is delayed, lost, or has not arrived within the estimated delivery window, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

6. Contact Us

For shipping questions or assistance, please contact:

support@sportotem.com